FAQ

Q1: How do I place an order?

The ordering process is straightforward and consists of four steps:

Select Products: Browse our catalog and add your desired items to the cart.

Enter Information: Proceed to checkout and fill in your shipping address and contact details accurately.

Secure Payment: We accept major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted payment gateway without unnecessary redirects.

Confirm Order: After successful payment, you will receive an immediate confirmation email, and we will begin processing your shipment.


Security: We use a globally recognized PCI-DSS certified platform with end-to-end encryption. This means your credit card details are processed directly through protected financial channels, and our system does not store any sensitive card data, ensuring 100% secure payments.

Q2: Is my payment information safe?

Absolutely. Protecting your privacy and financial security is our top priority. We employ a dual-protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified, meeting the highest international security requirements.

Bank-Level Encryption: Using SSL/TLS end-to-end encryption, your card number, billing address, and other sensitive data are secured during transmission. Even our internal team cannot access your private card details, ensuring complete safety.


Shipping and Delivery Time (US Direct Shipping)


Q3: Where is my order shipped from, and how long will it take?

All our products are shipped directly from our USA Warehouse to ensure quality control and efficient processing.

Order Processing: After order confirmation (usually within 12 hours of payment), we will complete sorting and handover to the logistics provider within 2 business days.

Estimated Delivery Time:

US Domestic Orders: Enjoy fast shipping with standard delivery in 3-5 business days.
International Orders: Typically 7-15 business days, depending on the destination and local logistics.

Duties and Import Taxes (All-Inclusive Service)

Q4: Will I be charged additional duties or taxes upon delivery?

No. To make your cross-border shopping as convenient as local shopping, we offer an all-inclusive pricing policy:

All Fees Included: The total amount you pay at checkout includes the product cost, international shipping, and any applicable duties and VAT.

No Hidden Charges: You will not be required to pay any extra fees to customs or the courier upon delivery. We handle all customs clearance and tax payments.

Hassle-Free Receipt: With taxes pre-paid, your package will clear customs more smoothly, ensuring you pay exactly what you see.

Order Tracking and After-Sales Support

Q5: How can I track my order?

We provide full transparency with real-time tracking:

Email Notification: Once your order ships, a tracking number will be sent to your registered email: simpliwoodservice@outlook.com.

Account Check: You can log into your account anytime to view the latest tracking updates in the “Order History” section.

Official Tracking: You can also use the tracking number on the official websites of UPS, DHL, FedEx, or other carriers to check the package status and estimated delivery date.